Last updated: 13 November 2026.
Try before you buy#
Every StackRegent plan has the same features, so the free trial shows you exactly what you would pay for. The trial runs for the period shown in the store, currently 10 days with 3 hosting accounts, needs no card and installs with the same command as a paid license. Please use it to check that StackRegent fits your servers, your Windows Server version, your customers and your way of working before you order. If you have a question during the trial, open a ticket or write to sales@stackregent.com, and we will help you test what you need.
Payments are final#
Because the trial lets you check StackRegent in full before paying, payments for StackRegent licenses, monthly or yearly, new or renewed, are final once the license key has been issued or renewed. We do not refund a license because it is no longer needed, because a server was moved, sold or shut down, because the license was not used, or for the unused part of a billing period.
If StackRegent does not work as described in its documentation, open a ticket. Our first aim is to fix the problem, and we will tell you if it cannot be fixed in a reasonable time.
When we do return money#
We return a payment, in full or in part as the case requires, only when:
- you were charged twice for the same license, or charged an amount different from the price shown when you ordered;
- we refuse or cannot fulfil an order you have already paid for, as described in the terms of service;
- the law where you live gives you a right to a refund that cannot be excluded.
Plan changes#
Moving to a larger or smaller plan is not a refund. How plan changes are billed is described in the terms of service. Moving to a smaller plan takes effect at your next renewal, and the difference is not paid back.
Cancelling#
You can cancel a license at any time in the client area at panel.stackregent.com. It stays active until the end of the period you have paid for and then does not renew. When it ends, the panel enters restricted mode, while your hosted websites, mail and DNS keep running, so you have time to renew or move your customers.
Chargebacks#
If you think a charge is wrong, please contact us before you dispute it with your bank or payment provider; billing errors are put right quickly. When a payment is disputed, the license it paid for is suspended until the dispute is settled.
How to report a billing error#
Open a ticket in the client area or write to sales@stackregent.com with the invoice number and what went wrong. Money we return goes back by the original payment method where the payment provider allows it, or as credit on your account. When a license payment is returned, its key is cancelled.